Service

As part of the implementation of an Office Planet supply solution, an audit of the existing service arrangements would be conducted on a location-by-location basis.

One thing that customers can be sure of, is that the partners that make up the Office Planet network are all independently successful and have built up a reputation for service and quality that has been researched thoroughly by Office Planet prior to their inclusion in the programme. Unlike small offices of large international dealers, the independent dealers that are part of Office Planet want to be in the programme voluntarily and have invested financially to support heir involvement.

In any event there are very few truly international dealers that can cope with the demands of servicing the offices of some of our customers in the more exotic locations, after all, how many office supplies companies do you know with offices in Seattle, Siena and Surinam?

Our undertaking is to measure our service performance centrally to ensure that exceeds our customers expectations, and if it doesn't then remedial action can be taken more easily by changing the partner of the Office Planet community, than by closing an office that is part of an international dealer.

We provide a bulletin board for service comments to be brought to the attention of the Office Planet network members and the customers various offices can use it to share views and information across country borders. We're sure that through our careful alliance with the better independent dealers, we'll collectively provide a service that you'll be happy to recommend to others.